In order to improve the services provided to crime victims, the Public Prosecutor's Office established the Victims' Assistance Coordinating Department in late 2006. After analysing the assistance provided by the different units of the Public Prosecutor's Office, where victims seek help, the Department drew up a draft policy on victims' assistance, which was approved by the Attorney General of the Republic in March 2007. The Public Prosecutor's Office fulfilled its commitment to design internal victims' assistance policies to ensure comprehensive, swift, effective and humane response to the injury suffered by victims. The areas of the proposed policy are: (1) drafting of protocols; (2) effective intra- and inter-institutional coordination; (3) strengthening of the victims' assistance Offices (OAV); and (4) strengthening of referral networks.